By placing an order through Techiel you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
- Return Due To Change Of Mind
Unfortunately we do not accept returns on products you may have bought from us. All sales are final so we strongly advise Customers make their selection carefully. Should the product be damaged by during the shipping service, we can make exceptions. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Techiel will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- Warranty Returns
Techiel will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Techiel to process your warranty claim within 3 days. Once warranty claim is confirmed, you will receive the choice of:
- Refund to your payment method
- Refund in store credit
- Replacement item sent to you (if stock is available)
- Transit time Internationally
Generally, orders shipped internationally are in transit for 21 to 30 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
- Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. This can only be done within 48 hours of making a purchase.
- P.O. Box Shipping
Techiel will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
- Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
- Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
- Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. To do so, simply scroll to the bottom of the page. There is a link in down there, just for you.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
- Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
For all customer service enquiries, please submit an enquiry by visiting our Contact Page.