All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 10 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable]. These items are not eligible for return, refund or exchange.
Shipping & Delivery
First of all, we offer Free Standard delivery anywhere local and across the globe. Especially relevant, we don’t deliver to PO Boxes, military and restricted areas; all naval ports and Jurong Island. Deliveries are made to countries that our logistics partners have affiliates in. In addition, we strive to keep our affordable rates and focus on getting items to you quickly, promptly and safely. Countries that we do deliver to and our charges, proceed to the checkout page. There’s charges definitely based on the weight and volume of an item. As a result, after entering your delivery details, we auto calculate the delivery charges. In addition, location determines your delivery charges without the need for payment or registration
Order Status & TrackingOrders placed from Monday to Friday; processed and shipped within 2 working days. Most of all, this excludes public holidays and is contingent upon confirmation of payment, from our warehouse. Due to certain shipping circumstances, they will vary due to online security checks, shipping restrictions, payment authorization and packing and dispatching of order. Email confirmations are sent for all orders that we receive. Get started by tracking your order today.
Refunds and Exchanges
We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.